I was quite pissed off earlier in the evening.
I received a phone call telling me to go down to the service shop to sign a document. I went with the impression that I was going to collect my phone since it has already been 5 days that I had sent it for repair.
When I reached, a service staff told me that I have to sign a "letter of last repair". I was baffled. She explained that my phone has "liquid damages" (damages caused by liquid such as dropping it into water, hand sweat) and I have to sign that letter first before their technician could try repairing my phone. I was thinking, after 5 days already and they tell me they have not started repairing my phone ( a service staff told me earlier that it would take 3-5 days to repair my phone)?
She informed me that by signing the "letter of last repair", I cannot send in my phone for repair anymore. I was even forfeited of the 90days warranty after each repair. Since my warranty is about to end soon, I was not quite bothered by that.
I was still alright then. Here comes the part that I think is ridiculous.
This is my last time that I can ask for a repair for my phone and it's not guranteed that my phone will work. In other words, they will try their best to repair my phone one last time but there is still a chance that my phone will still be dead and I cannot ask them for servicing anymore. Isn't that irresponsible?
Doesn't "repair" means fixing something and making it works?
Therefore, this "letter of last repair" should mean that this is the last time that they will make my phone works right?
But no! They are just doing to attempt to make it works and if it doesn't, I have the "option" of replacing components that are faulty (ie. pay money).
I couldn't not sign the letter because without signing it, they won't even look at my phone. But even after I signed it, my phone won't certainly be fine. What bad options I have.
I feel like lodging a complaint. Should I?
Labels: P